Crypto FAQ
Unlock actionable crypto insights and accelerate growth with our AI-driven analytics. Make data-driven decisions to achieve exceptional results.
Your security comes first. At Čistý Portdex, we use bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to stringent financial regulations in Česká republika and undergo regular, independent audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step tutorials and 24/7 support
- Practice risk-free with a virtual funds demo
- Automated tools that handle the heavy lifting for you
- Start small (from just ) and learn while you trade!
Withdrawals to bank cards are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary by bank and verification status.
We generate revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden costs—you always see the exact transaction amount before confirming.
Yes! Čistý Portdex is available in most countries worldwide (more than 98 and growing). During registration, simply select your country to confirm availability and view local payment options. We follow all applicable local regulations to keep your trading safe and compliant.
- AI-powered recommendations - Receive personalized coin suggestions based on your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals – Real-time buy and sell alerts for top cryptocurrencies
Support is available 24/7 via live chat and email at info@cisty-portdex.com. For urgent issues, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Periodic audits by independent firms
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Country-Specific Rules
- Automated geo-compliance: Our platform aligns with your country's regulations
- KYC verification is required where mandated
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Your Funds Are Safeguarded
- Bank-grade security (as with online banking)
- 95% of assets are stored offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the matter.
Support Hours
Our customer support team operates 24/7 without interruption. In rare instances when immediate access is temporarily unavailable, our support specialists will respond to your request as quickly as possible.
